Support
Last updated: April 2026
Contact
Email support@spintale.app for account, billing, launch, or data rights questions.
Target response time: within 48 hours, or within 24 hours for safety concerns.
Common Questions
How do I cancel my subscription?
Manage subscriptions through your Apple App Store or Google Play account settings.
How do I delete my account?
Use Settings in the app and choose Delete Account. Account deletion uses a 30-day grace period before permanent removal.
How do I request a copy of my data?
Email support@spintale.app. Data export requests are handled manually and fulfilled within 30 days.
How do I report a story?
Public stories can be reported from Discover or from the story reader in the app. If you cannot access the app, email support@spintale.app with any story details you have.
Why was a story hidden in Reader Mode?
Reader Mode uses child age-band visibility plus parent-managed safety review exceptions. A story may stop appearing if it no longer matches the selected child's allowed age bands or if an exception was revoked.
Launch Notes
Spintale accounts are parent-held. Children use Reader Mode only after a parent sets up a child profile and hands the device over.
Stories shared to Discover are anonymous, read-only, and moderated. There are no comments, likes, follows, or user messaging features.